Gryphon House Policies

Express
Orders submitted by 8:00AM ET on business days typically ship the same day. Orders shipping to PO Box or APO/FPO addresses and items designated for truck delivery are not eligible for Express service. Express deliveries are made Monday through Friday only.

Recipients of orders that are shipped to countries outside of the U.S. are responsible for any import taxes, customs duties and fees levied by the destination country.

If an item is identified in the availability field or in the product description as “Drop Ship,” the product will ship directly from the manufacturer to your door. Please allow additional time (generally 2 to 6 weeks) for delivery. Items shipped directly from a manufacturer are not eligible for Express shipping or for delivery to PO Boxes or APO/FPO addresses.

For international orders, the variety of shipping methods available to your destination will be researched. When placing an order that will be shipped to a foreign address, please include a phone number at which you can be reached to receive a shipping quote. As soon as your approval is received, your order will be processed for shipment the next day. International shipments are not eligible for Express shipping. Recipients of orders that are shipped to countries outside of the U.S. are responsible for any import taxes, customs duties and fees levied by the destination country.

At Gryphon House, we guarantee the quality and workmanship of the products we sell and your complete satisfaction is our ultimate goal!

If you find it necessary to return an item, please call 800-638-0928 and request a Return Merchandise Authorization (RMA). Please provide your order number and billing zip code. This step will ensure that everything goes smoothly with your return. We are not able to accept returns without an RMA number.

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer support team.

Gryphon House guarantees your complete satisfaction with every product you purchase from us. If you are not completely delighted with your purchase, contact us within 30 days to arrange for the return of any unused product, and we will gladly provide you with a full refund, credit or exchange. Due to the nature of the product, there are no refunds or returns on e-books or web-based products.

Examine your shipment carefully when it arrives! Please contact us within 15 days to report your receipt of any damaged items. We'll send a replacement right away and make arrangements for the return of the damaged items.

If a product purchased from Gryphon House proves to be defective in normal use within one year of purchase, we will repair or replace the merchandise. Some products are also covered by extended manufacturer's warranties. Please call 800-638-0928 for more information

When you visit this Website, our Web server automatically collects anonymous information such as log data and IP addresses. We analyze web logs to improve the value of the materials available on our Website, our site design, product assortments, customer service and special promotions.

We use cookies to store your preferences and to remember you when you return to our Website. We also use cookies to record session information, such as the item you have in your shopping cart, the pages you click on during your visit to our site, and the Website you visited immediately before clicking to our site.

We receive and store any personally identifiable information you enter on the Web site, you share when you shop with Gryphon House (online or through our catalogs), or you give us in any other way.