Retailers

FAQ

Becoming a Retailer

How do I get set up as a retailer?

Please contact our customer service team at 1-800-638-0928 to become a retailer with Gryphon House.

What do I need to provide to become a retailer?

We will need your company name, address, contact information, credit application, and a resale certificate in order to add you to a retailer in our system.

How can I find out what my discount is?

Please contact our customer service team at 1-800-638-0928 to discuss your retailer discount.

How can I check the status my order?

Please contact our customer service team at 1-800-638-0928 to check the status of your order.

Orders & Ordering

How do I place an order?

Please contact our customer service team at 1-800-638-0928 to place an order or you may submit your order via fax at 1-877-638-7576.

How do I place an International order?

Gryphon House materials are available worldwide through our international distributors and booksellers. Click here to connect with the appropriate international distributor.

How are bulk orders shipped?

Orders are shipped via UPS or U.S.P.S. unless customers specify otherwise. All shipments are made FOB Lewisville, NC.

Returns

How do I return an item?

Please contact our customer service team at 1-800-638-0928 to submit a return request. Stickered books or books packed in Styrofoam peanuts are not acceptable and will not receive credit.

Catalogs

How do I order a trade catalog?

For a physical copy of our trade catalogs, contact our customer service team at 1-800-638-0928 to request that a trade catalog be mailed to you.